We are currently looking to build our Adaptation Team to support a major NYC initiative. There are 3 open positions listed below.

Please take a look … and contact us if you’re interested in joining our Team!   

#1: Maintenance Monitoring Center – System Analyst

We are looking to build a Maintenance Monitoring Center to support a large technology implementation project.  This project is located in the New York City area. Candidates will be required to work on-site.

Job Description:

  • Provide technical support regarding our products to our customers experiencing usage or performance-based issues
  • Respond to email and phone communication (both internal and external) to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
  • Using available tools, ascertain the root causes to identified issues. Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or next tier level support staff.
  • Log and track calls and maintain history records and related problem documentation. Attention to detail both in communications and monitoring requirements for production systems.
  • Maintain an exceptional level of service and adhere to contractual customer performance requirement. Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.
  • As required and instructed by management, identify trends, causes and effects, etc. and recommend enhancements to better or outperform Key Performance Indicators (KPI).
  • As required and instructed by management, assess internal reports to spot system shortcomings and/or recommend system maintenance to mitigate performance degradation.
  • Identify problems to efficiently mitigate system downtime.
  • Perform data analytic for all facilities in real time, quickly and accurately identify issues, issue timely alerts to key personnel, and follow through to ensure the issues are properly resolved and documented.
  • Log and track calls to maintain accurate historical records.
  • Maintain an exceptional level of service and adhere to required customer performance requirements to keep the department contractually compliant.

Qualifications:

  • High school diploma or general education degree (GED) required
  • Post High School education in a technical or analytical field preferred

Software Skills Required:

  • Troubleshooting Technical Documentation MS Office Software

For more information, please send your resume & rate requirements to agilbert@adaptation-inc.com

#2. Database Administrator

We are looking for a DBA (Database Administrator) to support a large technology implementation project.  This project is located in the New York City area. Candidates will be required to work on-site.

Location: Long Island City

Job Description:

  • Translation of business requirements into a physical model for implementation with a focus on a clear understanding of processing requirements (peak times, # trans etc), performance, availability, recoverability, and data access methods
  • Defining and implementing application specific backup and recovery strategies for the production environment.
  • Implement, change, remove database owned components ensuring adherence to Enterprise and database standards

Qualifications:

  • High school diploma or general education degree (GED) required
  • Post High School education in a technical or analytical field preferred

Software Skills Required:

  • Troubleshooting Technical Documentation MS Office Software

For more information, please send your resume & rate requirements to agilbert@adaptation-inc.com

#3: QA (Quality Assurance) Group

We are looking to build a QA (Quality Assurance) group to support a large technology implementation project.  This project is located in the New York City area. Candidates will be required to work on-site.

Location: Long Island City

Job Description:

·      The QA (Quality Assurance) group will audit the ORT (Open Road Tolling) system by reviewing transaction capture, image capture & vehicle classification

Qualifications:

High school diploma or general education degree (GED) required

Post High School education in a technical or analytical field preferred

Software Skills Required:

Troubleshooting Technical Documentation MS Office Software

For more information, please send your resume & rate requirements to agilbert@adaptation-inc.com